1. Are you looking for the Customer Service phone number?
2. Do our products have a warranty?
3. Are these new products on our site?
4. Can I order a product that is not on the site?
5. How do I see if a product is in stock or not?
6. How long does it take to receive the products I ordered?
7. If an item I am interested in is out of stock, how can I know when and if it will be back?
8. Is it possible to collect my order at Go-Fish in Castelbello?
9. What payment methods do we accept?
10. Are the prices VAT included?
12. I have been delivered a defective product, what should I do?
13. Can I make a gift through the online shop?
14. In addition to the online shop, do you also have a store?
15. Can I enter a delivery address different from the invoice address?
16. I can't complete my order, what should I do?
Are you looking for the Customer Service phone number?
Our telephone number is Tel. 0473.62.44.64. We remind our customers to contact us conveniently also by e-mail info@negoziopesca.it to receive information.
Do our products have a warranty?
All products for sale on our site have an official 2-year guarantee. The terms for using the legal guarantee refer to the date of issue shown on the receipt or invoice. For further information on the guarantee for a specific product, you can write an e-mail to info@negoziopesca.it
Are these new products on our site?
All products for sale on our official website are new, with original packaging and accessories.
Can I order a product that is not on the site?
Absolutely yes. We can provide you with all the products in the fly fishing sector. Do not hesitate to contact us for any request our service center Tel. 0473.62.44.64 or send the request by email.
How do I see if a product is in stock or not?
Product availability is indicated on the web page of each product, highlighted by “product available” .
Available products: delivery takes place within approx. 1/2 days
Products made to order: delivery times are subject to availability at the parent companies and are on average approx. 5 - 15 working days.
How long does it take to receive the products I ordered?
For products available in stock, we deliver orders in 24/48 hours for Italy. If you need a faster delivery please contact us, we will take action to make sure we reach you in the time you want.
If an item I'm interested in is out of stock, how can I know when and if it will be back?
Enter your email in the box below on the product page, so you will automatically receive an email when the product is back in stock.
Can I collect my order from Go-Fish in Castelbello?
You can collect the purchased material directly from our Go-Fish headquarters in Castelbello.
What payment methods do we accept?
The following payment methods are available:
Credit Card: Your order will be processed immediately, we do not apply a markup to your order total
Advance bank transfer: the order will be processed starting from the accounting of the transfer on our account, no additional charges
PayPal: The order will be processed immediately, we do not apply an increase on the order total
Cash on delivery: If you have chosen this payment method, you can pay the balance of your order directly upon delivery of the product. The cost of the cash on delivery service is €4.50.
Are the prices VAT included?
All prices include VAT.
Can I cancel my order?
Once confirmed, the order is processed immediately, therefore it can only be cancelled within 24 hours.
I have been delivered a defective product, what should I do?
To inform us of a defect in one of the products you have purchased, write to us at info@negoziopesca.it and we will inform you of the simple procedures to follow to replace your product.
Can I make a gift through the online shop?
If you want to deliver a gift to someone Go-Fish thinks of everything. Indicate the delivery address by selecting "shipping address" and if you want write a greeting message for the recipient. We will take care of delivering your gift within the expected delivery times, complete with gift wrapping and a card with your message.
In addition to the online shop, do you also have a shop?
You can come and visit us in our shop in Castelbello in Piazza Centro 7. Further information can be found HERE
Can I enter a different delivery address than the invoice address?
Yes, it is possible to indicate a delivery address different from the invoice address. This address can be entered during registration.
I can't complete my order, what should I do?
It is necessary to fill in all mandatory fields, if after checking that all fields have been filled in the problem persists, we invite you to contact our Customer Service at 0473 62 4464 or send an email to info@negoziopesca.it.